Terms and Conditions for Landscaping Sevenkings

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Sevenkings to residential and commercial clients in the UK. By making a booking, accepting a quotation, or instructing works to begin, the client agrees to be bound by these terms. They are intended to create a clear understanding of the service, the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the law that applies to any agreement for Sevenkings landscaping services.

These terms apply to all standard and bespoke works, including garden maintenance, soft landscaping, hard landscaping, turfing, planting, clearance, pruning, fencing support, and related outdoor services. Where a written quotation or project schedule states different terms, those specific terms will take priority only to the extent of the inconsistency. Nothing in these terms affects the client’s statutory rights under UK consumer law.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider trading as Landscaping Sevenkings, while “you” and “your” mean the person, business, landlord, agent, or organisation requesting the work. The client confirms that they have authority to instruct works on the relevant property and that all information supplied to us is accurate and complete.

Booking Process

All bookings begin with an enquiry and a description of the desired works. We may ask for photographs, measurements, access details, or a site visit to assess the scope of the job. Any estimate given before inspection is approximate only unless expressly confirmed in writing as a fixed-price quotation. A quotation will normally specify the services to be provided, the estimated start date, the price, and any assumptions on which the price is based.

Acceptance of a quotation may be made in writing, by email, by message, or by any clear instruction that the client wishes to proceed. Once a booking is accepted, we may schedule labour, equipment, and materials. A booking is not guaranteed until it has been confirmed by us. We reserve the right to decline a booking where access is unsuitable, the requested works are unsafe, the client has provided incomplete information, or the proposed project falls outside our service scope.

Changes to the booking may be requested before the start date, but any change to the scope, timing, site conditions, or materials may alter the price and completion period. If the client asks for additional work during the visit, we may agree it verbally or in writing, and any such additional work will be chargeable at our standard rates or at a separately agreed price. We are not obliged to begin or continue work unless the site is reasonably prepared and safe for the agreed service.

Payments

Unless agreed otherwise in writing, invoices are payable within the period stated on the invoice. For domestic clients, payment is typically due on completion or within a short agreed period after completion. For larger projects, we may require a deposit, staged payments, or payment in advance for materials. Deposits are used to reserve time and cover administration, scheduling, and preparation costs.

If a deposit has been requested, work may not be scheduled until the deposit is received in cleared funds. Materials may also need to be paid for in advance where they must be specially ordered. Payment methods accepted will be confirmed at the time of booking or invoicing. Late or failed payments may result in suspension of work, withholding of final completion documents, and recovery action for outstanding sums, including reasonable costs incurred in collection where permitted by law.

Cancellation and Rescheduling

Clients may cancel or reschedule a booking by giving reasonable notice. Where a booking is cancelled after we have reserved labour, purchased materials, or incurred other committed costs, we may retain all or part of any deposit to cover losses already incurred. If cancellation occurs at short notice, and especially where the work has been scheduled for a specific date or a team has been allocated, additional cancellation charges may apply.

We may cancel or move a booking if weather conditions, access restrictions, unsafe conditions, utility issues, or other circumstances beyond our reasonable control prevent the work from being carried out safely or properly. In such cases, we will attempt to rearrange the visit within a reasonable time. We are not responsible for indirect losses arising from a rescheduled visit, provided we have acted reasonably and notified the client as soon as practicable.

Where a client fails to provide access, does not respond to reasonable communications, or is not present where attendance is required, the visit may be treated as a late cancellation and charged accordingly. For recurring landscaping services Sevenkings, notice periods may be specified in the quotation or service schedule. If no special notice period is stated, a reasonable notice standard will apply based on the scale and nature of the works.

Service Standards, Site Conditions and Client Responsibilities

The client must ensure the site is accessible on the agreed date, that any necessary permissions have been obtained, and that the areas to be worked on are reasonably free from hazards where possible. This includes safeguarding pets, children, ornaments, fragile items, and concealed hazards such as cables, pipes, irrigation systems, or underground obstructions. If we discover unexpected risks, we may pause the work, adjust the method, or decline to continue until the issue is resolved.

We will take reasonable care to perform the services with skill and diligence in line with industry standards. However, natural materials, living plants, weather exposure, and pre-existing site conditions can affect the outcome of outdoor work. Differences in soil quality, drainage, shade, moisture, and seasonal conditions may influence plant establishment and turf performance. Unless specifically agreed, we do not guarantee growth, rooting, or long-term performance of living materials.

Materials and substitutions may sometimes be necessary where a specified item is unavailable, delayed, or unsuitable for the conditions discovered on site. Where practicable, we will discuss alternatives before proceeding. If the client supplies their own materials, we are not responsible for faults, defects, or inadequate suitability of those materials, although we will use reasonable care when handling them. Any delay caused by late delivery, defective supply, or client-chosen products may extend completion time.

Waste Regulations

All green waste, soil, rubble, timber, packaging, and other materials removed as part of our work will be handled in accordance with applicable UK waste laws and duty of care requirements. We may separate waste for recycling, reuse, recovery, or lawful disposal depending on the nature of the material and the facilities available. The client acknowledges that waste arising from landscaping operations is subject to proper classification and must not be unlawfully dumped, burned, or mixed with prohibited materials.

Unless the quotation states otherwise, waste removal charges are additional to the base service price. Where waste is removed by us, the client authorises us to transport and dispose of the material lawfully using appropriate carriers and facilities. We may ask the client to confirm the origin of waste, especially where fly-tipping risks, contaminated soil, or restricted materials are suspected. If hazardous or regulated waste is found, we may suspend the work and quote separately for specialist handling.

The client must not ask us to remove waste in a manner that breaches environmental, planning, or licensing rules. If the client requests that waste be left on site, stored temporarily, or reused for landscaping purposes, responsibility for its subsequent use or storage may pass to the client once agreed. We are not liable for losses arising from the client’s failure to store, segregate, or dispose of waste responsibly after handover.

Liability

We will not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability arising from any booking, whether in contract, tort, negligence, or otherwise, will be limited to the amount paid or payable for the specific works giving rise to the claim, except where a higher limit has been agreed in writing.

We are not responsible for pre-existing defects, hidden structural problems, subsurface obstructions, faulty drains, defective fencing, unstable ground, or previous workmanship by third parties that becomes apparent during or after the service. We are also not liable for indirect or consequential losses such as loss of profit, loss of enjoyment, loss of business, or damage caused by events outside our reasonable control, including severe weather, flooding, frost, storms, vandalism, or changes in site condition after completion.

Insurance, Access and Property Protection

We will take reasonable precautions to protect the client’s property, but the client remains responsible for removing or securing valuable, fragile, or vulnerable items before work begins. Any request to move heavy objects, lift paving, handle buried services, or carry out work near structures must be declared in advance. We may decline tasks that pose an unreasonable risk to people, property, or equipment. Where our team is allowed to enter the property, the client warrants that access is lawful and that no third-party permissions are required without disclosure.

If damage occurs due to our negligence, we will inspect the matter and, where appropriate, arrange repair, replacement, or compensation up to the liability limit in these terms. Minor scratches, scuffs, bruising to turf, settling of soil, and ordinary wear arising from normal operations are not generally treated as compensable damage unless caused by avoidable negligence. Any claim must be notified promptly and supported with evidence so that we can assess it fairly.

Completion and acceptance of works will generally be taken as confirmation that the service has been delivered in accordance with the agreed scope, unless the client notifies us of a material issue within a reasonable period. Where snagging or minor adjustments are needed, we may agree to return if the issue falls within the original quotation and was caused by our own work. Additional work requested after completion will be treated as a new instruction and may be charged separately.

Events Beyond Our Control

We will not be in breach of these terms or otherwise liable for delay or failure in performance caused by events outside our reasonable control. These may include extreme weather, fire, flood, epidemic, power failure, strikes, supply shortages, transport disruption, accidents, or legal restrictions. If such an event affects the booking, we may suspend the service for the duration of the event and resume once reasonably possible. Where interruption makes performance impossible, either party may cancel the affected booking without liability for further loss beyond sums properly due for work already completed.

Data, Communications and Records

We may keep records of quotations, invoices, messages, site notes, and photographs necessary to administer the service, resolve queries, and comply with legal obligations. Communications relating to booking, payment, or changes to the scope of work may be made electronically and will be treated as valid where reasonably identifiable as coming from the client. The client should ensure that any instructions are provided by an authorised person and that email or message details are kept current.

Governing Law

These terms and any dispute arising from or connected with them are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction to settle disputes, although we encourage the parties to attempt resolution informally first. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force so far as lawful.

General Provisions

No waiver of any term will be effective unless confirmed in writing. Any delay or failure by us to enforce a right will not prevent us from enforcing that right later. The client may not transfer their rights or obligations under a booking without our written consent. We may assign or subcontract elements of the work where appropriate, provided this does not materially reduce the service agreed. The agreement formed by these terms and the accepted quotation represents the entire understanding between the parties in relation to the relevant booking.

By proceeding with a booking for landscaping in Sevenkings, the client confirms that they have read, understood, and accepted these terms. They also confirm that any person authorising the work on their behalf has the authority to do so. These terms are intended to be fair, practical, and consistent with the expectations of professional Sevenkings landscaping services across the UK.